Comments on: The Case of the 24,368 Read Receipts https://practical365.com/real-world-case-read-receipts/ Practical Office 365 News, Tips, and Tutorials Fri, 13 Jan 2017 07:39:03 +0000 hourly 1 https://wordpress.org/?v=6.6.1 By: Ilya https://practical365.com/real-world-case-read-receipts/#comment-10831 Sat, 03 Oct 2015 14:29:28 +0000 https://www.practical365.com/?p=3977#comment-10831 Really useful story.
In this case , creating a transport rule for a mailbox you are cleaning up is the best solution, I think.

And what about turning off “read reciepts” for all Remote Domains ? This should work, I think.

]]> By: <div class="apbct-real-user-wrapper"> <div class="apbct-real-user-author-name">Paul Cunningham</div> <div class="apbct-real-user-badge" onmouseover=" let popup = document.getElementById('apbct_trp_comment_id_10830'); popup.style.display = 'inline-flex'; "> <div class="apbct-real-user-popup" id="apbct_trp_comment_id_10830"> <div class="apbct-real-user-title"> <p class="apbct-real-user-popup-header">The Real Person!</p> <p class="apbct-real-user-popup-text">Author <b>Paul Cunningham</b> acts as a real person and passed all tests against spambots. Anti-Spam by CleanTalk.</p> </div> </div> </div> </div> https://practical365.com/real-world-case-read-receipts/#comment-10830 Sat, 15 Aug 2015 04:08:17 +0000 https://www.practical365.com/?p=3977#comment-10830 In reply to Freddy.

None that I’m aware of.

]]> By: Freddy https://practical365.com/real-world-case-read-receipts/#comment-10829 Fri, 14 Aug 2015 19:07:16 +0000 https://www.practical365.com/?p=3977#comment-10829 In terms of controlling read receipt at the client level, does the ActiveSync protocol have functionality that allows the user to control the sending of read receipts from the mobile device itself? From our testing, once the device marks the message as read on the server, the server triggers the read receipt. The idea would be to have functionality on the mobile OS (eg. iOS) similar to what’s in place in Outlook where the user can chose to send, not send, or never send.

]]> By: Rocky https://practical365.com/real-world-case-read-receipts/#comment-10828 Tue, 01 Apr 2014 15:37:45 +0000 https://www.practical365.com/?p=3977#comment-10828 What could cause a user to login in the morning and find that he has over 1500 email items “UNREAD”? Only thing I can think of as a cause would be a mailbox restore or possibly a migration.
Recently (about a month ago) finished migrating our users from Exchange 2007 to Exchange 2013 DAG – no email loss or weird anomalies during the migration. We have two sites and an intersite DAG between the two sites. The user in question is in the same mailbox database that I am and a lot of other users and no issues related to “unread” emails from anyone else.
Thoughts???

]]> By: Daniel https://practical365.com/real-world-case-read-receipts/#comment-10827 Tue, 22 Oct 2013 04:35:01 +0000 https://www.practical365.com/?p=3977#comment-10827 We run a catch all mailbox and I am running Outlook 07 via RDS. I setup the catch all account as a profile and started archiving old mails off to a PST on a NAS.

The problem is that I have Outlook to never send a response but it still does!

Any suggestions?

]]> By: SuperTrooper https://practical365.com/real-world-case-read-receipts/#comment-10826 Wed, 04 Sep 2013 11:55:47 +0000 https://www.practical365.com/?p=3977#comment-10826 You have to create a transport rule.

So go into Organization Config —> Hub Transport —> Transport Rules tab

On the right, click New Transport Rule

Give it a name

In the conditions scroll down and select “if the message type is Message Type”

Change the message type to Read Receipt (add exception if you want) press Next

scroll down to the bottom of Actions and tick delete.

And when your done with the migration, delete the Transport Rule.

]]> By: Thierry https://practical365.com/real-world-case-read-receipts/#comment-10825 Tue, 19 Mar 2013 16:54:36 +0000 https://www.practical365.com/?p=3977#comment-10825 In reply to Thierry.

I think ideally… how can one maybe strip the ‘read receipt’ request from emails in some bulk process.. so that moving things back and forth won’t cause this tornado. Not ideal for everyone, but in this case i don’t need any history i just need to move stuff without sending anything out.

]]> By: Thierry https://practical365.com/real-world-case-read-receipts/#comment-10824 Tue, 19 Mar 2013 16:40:57 +0000 https://www.practical365.com/?p=3977#comment-10824 So i messed up with this too.. i have run into this problem before moving PST files from one computer to another when upgrading to new computers. This morning, i wanted to test out Office 360 with their exchange server, so i took some old pst files that had email content i wanted to keep, Imported it into the exchange box, and all of a sudden my coworker started getting read receipts.. absolute heart attack. I can’t imagine how many clients got the read receipts too. Makes me feel like throwing outlook out the window.

The crazy thing is i checked my settings for tracking on the Outlook 2007 version i have, and i do have that option to NOT send out read receipts checked so i don’t understand after reading this article why they went out. Is this a bug?? And Problem is to whom??? and they all fly out silently. Is there a way to know what went out? i don’t see them anywhere?

On another site i found a reference to use MFCMAPI x86 to purge queued mail receipts… looked into that… nifty utility, but only found a hand full that were ‘not queued’ but existed… not too sure what those were, but deleted them anyway. Haven’t completely figured out how to use that utility, but i wish there was a track of what went out. If you know… please do tell.

]]> By: Email Read Receipts. Does the misuse of minimum effort technology undermine trust between colleagues? | What's the PONT https://practical365.com/real-world-case-read-receipts/#comment-10823 Sun, 13 Jan 2013 11:47:53 +0000 https://www.practical365.com/?p=3977#comment-10823 […] the technical community can also feel the pain of their creation. Here’s an interesting story about an email migration project on practical365.com. The project encountered 24,368 unread ‘read receipts’ held […]

]]> By: Brendan https://practical365.com/real-world-case-read-receipts/#comment-10822 Sat, 08 Dec 2012 04:55:17 +0000 https://www.practical365.com/?p=3977#comment-10822 I had this same issue, except it was deleting the same collection of emails from multiple mailboxes, as these users are members of a DG, after cleaning up about 5 mail boxes, I get complaints about the “Not Read” emails

only a few hundred, but times that to 5 “not read” emails to the same users, argh.

anyway, if anyone is interested, this is the rule I set up to block incoming “Read Requests”:

Apply rule to messages
from users Outside the organization
remove Disposition-Notification-To (remove header)

you could add a second one for users Inside, but that’s not my issue.

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